Tuesday, April 08, 2025

NPCI's UPI Mandate Validity for General Payments and Consent Management

The National Payments Corporation of India (NPCI), an Indian public sector entity, owned by the Reserve Bank of India, has significantly empowered Indian citizens over the years. In the past decade, NPCI's diverse initiatives and services have revolutionised digital payments for individual and retail users across India.

Among the diverse services, NPCI provides "UPI Autopay," a feature that allows users to automate recurring payments from their bank accounts using UPI. While, this is a helpful method to settle payments there is an area that probably needs attention. 

UPI Mandate Validity

According to a circular NPCI/UPI/OC-123/2021-2022 (archived copy), the merchants are advised to create the recurring payment mandates with a maximum validity of 30 years from the start date, a mandate widely followed by the services. 

We have tried the autopay options of several popular services. The following table shows the UPI mandate duration for some of these, including OTT platforms—

Merchant

Autopay Duration

Discovery+

10 Years

Gaana

15 Year

JioHotstar

30 Years

Netflix

30 Years

SonyLiv

10 Years

Tata Play

13 Years

The Times of India+

10 Years

Our review of various products and services show a fixed mandate duration of 10–30 years. There is no option for customising this mandate. Groww, an asset management company states— "The AutoPay duration is set to 30 years to ensure a smooth repayment experience." 

We can categorise an auto-payment into two categories—

  1. Loans and Obligations (Existing Products): Autopay mandates for ongoing financial obligations such as housing loans, personal loans, and car loans, where a user avails the service first, and gradually makes payments.
  2. General and Usage-Based (Flexible Services): Autopay for services where payment is tied to usage. Both the merchant and the user can terminate the service at any point.
Now—
While a 30-year mandate might be justifiable for long-term obligations like loan repayments. For simple services such as OTT subscriptions a forced 10 or 30 year UPI mandate seems excessive. Although users can cancel these subscriptions anytime, there should be an option for customized consent.

Suggestions

We suggest to categorise payments as "Payment First, Service Later" (PFSL) and "Service First, Payment Later" (SFPL). We could also classify them as "Obligation" and "General," or based on the total payment amount.

For PFSL, especially simple subscriptions,  any mandate exceeding 5 years is unnecessary. Importantly, users must have an option to customize the mandate duration for the payments.

This could be implemented with a "minimum" and a "suggested" mandatory duration. For example, if "ServiceA" sets a 10-year mandate with a 2-year minimum, during activation, users should be able to customise the duration to any period between 2 and 10 years.

A child with many calendars, a clock
"I wanted a simple OTT subscription,
and they want a 30 years' promise."

Conclusion

The suggested consent management option will be in alignment with the Data Empowerment and Protection Architecture (DEPA) bill. More importantly this will enable users to make more informed decisions about their subscriptions and payments.

Did you like this article? Please post your feedback.

This page was last updated on: 17 August 2025
Number of revisions on this page: 2 (broken image links removed, folder was accidentally deleted from Google Photos!)
Internet Archive Backup: See here

Sunday, April 06, 2025

JioHotstar and the Disruptive Advertisements in Mobile and Super Plans

Reliance Jio has played an important role in transforming India's internet and telecom landscape in the past decade, and has made internet access more affordable. In 2025, Reliance Industries collaborated with the Walt Disney Company and their Indian media assets to form JioHotstar. According to a report published in The Mint, Reliance Industries owns 60% stake in the new venture, while Disney Company retains 37% stake. 

Reliance Jio's history of introducing exciting offers, from free (and then low-cost) internet to free IPL streaming on JioCinema, has consistently benefited Indian users. With Reliance's involvement in the JioHotstar venture, it is expected that the subscribers will experience an enhanced and more affordable service.

We have been using Reliance Jio and Jio's OTT platform for a long time. We are also very excited with the JioHotstar venture. However, there is a potential issue that could negatively impact the overall user experience. In this blog post we will describe the specific hindrance.

Observations

JioHotstar has been using the same multi-tiered subscription model that Disney Hotstar used earlier. This subscription structure includes tiers like the Mobile Plan and Super Plan, and the higher-tier JioHotstar Premium. The Mobile and Super Plans are "ad-supported," meaning users will see frequent advertisements. To get rid of the advertisements, subscribers need to opt in for the Premium tier. This multi-tiered subscription model might be a standard business approach. However, the advertisements within the lower-tier JioHotstar subscriptions are diminishing the over-all user experience. Here are our observations—
  1. Users prefer OTT content because those are mainly advertisement-free. The imposition of advertisements, even after purchasing a subscription, significantly damages the viewing experience.
  2. Moreover, the sheer volume of advertisements is problematic. For instance, a 40-minute web series with four advertisement slots, each containing two 10–15 second advertisements, results in too much interruptions.
  3. The advertisements are generally automatically placed at specific time intervals. During crucial scenes sudden advertisements damage the excitement of the scenes, and undermine the emotional impact.
  4. The multi-tiered subscription approach may not resonate well with Indian viewers. This model also might not be in alignment with Reliance Jio's service pattern, which prioritises providing a seamless viewing experience for its users.
  5. It is to be noted that currently a large number of advertisements are placeholders in nature and those show trailers or clippings available on the same platform.

Suggestions

Following the observations above, we offer the following suggestions. Please consider one, more, or all of the suggestions below—
  1. Single, Unified option: We suggest to simplify the subscription model to a single, unified option. This could be priced between the current Super and Premium tiers. This would resolve the frustration of forced advertisements within a paid subscription.
  2. Limit number of advertisements: If the current multi-tiered subscription model is continued, we urge a reduction in the frequency and duration of advertisements. Possibly there should not be more than 15 seconds of ads per 30 minutes of viewing. There could be models like "One advertisement break per web series" or "Two advertisement breaks per movie".
  3. Placement of advertisements: Placement of advertisements is also important. Please ensure that the sudden advertisements do damage the excitement of crucial scenes. Possibly, reducing the number of advertisements will help here. This could also be achieved by strategising advertisement placement zones within the videos.
  4. Benefits for Jio Users: The Jio mobile networks users might get some benefit. They are already paying for Jio mobile services. Possibly the ads-free option could be included in the basic plans for Jio users.
  5. Rewards and User Engagement: Similar to JioRewards, please offer incentives and rewards, such as "Earn Ads-free minutes" where a user will be rewarded upon completion of tasks, or for their over-all engagement (daily login, shares, comments etc.).
    Image shows random OTT scene, disrupted by advertisements
         Too many ads, specially during crucial scenes 
    may damage user's experience

Conclusion

Not just another OTT platform, JioHotstar definitely has potential to take the OTT experience in India to the next level. We anticipate the suggested tweaks will improve the experience of the users.

Did you like this article? Please post your feedback.

This page was last updated on: 9 April 2025
Number of revisions on this page: 2
Internet Archive Backup: See here

Friday, March 14, 2025

Privacy Check: WhatsApp Voice Messages and Voice Calls

On this website we have been publishing ideas and opinions on WhatsApp. In this post, we'll share a "Privacy check" of WhatsApp on two areas— Voice Messages and Voice Calls. WhatsApp is definitely one of the most popular and widely used instant messaging services. Our writings attempt to highlight and discuss areas, with suggestions and ideas, that could enhance the platform's user experience  and service for its billions of users.

Voice Message on WhatsApp

WhatsApp Voice Message is an option that allows users to send messages in form of audio recordings instead of typing text. To use the voice message option a user can simply tap and hold the microphone icon within a chat panel to record a voice message.

While this voice message offers convenience to the sender, on WhatsApp receivers lack the ability to completely disable the feature. Users may wish to disable voice messages for various reasons such as—
  • Text messages offer control over reading speed and users can selectively skip portions, unlike voice messages which dictate the listening pace.
  • Voice messages are more like one-way communication and interactive nature of instant messaging, and social media communication.
  • Voice messages do not have features like quote replies and future searchability.

Etc,

Voice message is a core feature on WhatsApp, and it lacks a user (receiver's) option to disable reception. Currently, the only workaround appears to be individually blocking contacts, which is not really feasible.

Voice Calls on WhatsApp

WhatsApp voice calls, allow users to communicate via the internet within the app. This is a convenient option, however here also we currently lack an option to restrict incoming calls. WhatsApp help documentation state— "Anyone who has your phone number can call you on WhatsApp. An unknown caller might be someone you haven't contacted before or saved as a contact." There is not an option to decide who can call on WhatsApp. One can silent "unknown callers" (non–contacts), but advanced controls are missing.

Privacy Options are Needed!

Mobile showing WhatsApp screen with text who can call and send voice messages
WhatsApp does not have advanced options
to restrict or control incoming voice messages
and voice calls.
The absence of controls for incoming calls and voice messages on WhatsApp appears to be a part of the service's fundamental design. In other words, the option is or is not there, because that is the design. The workaround of blocking contact is not really a feasible option. 

We suggest to add a privacy setting that allows users to control voice message reception, similar to other privacy options. The privacy setting "From who you want to receive voice messages" options or choices like "Everyone," "Contacts," or "Selected contacts". Implementing these privacy controls might substantially benefit users experience and privacy on WhatsApp.

Did you like this article? Please post your feedback.

This page was last updated on: 16 March 2025
Number of revisions on this page: 2
Internet Archive Backup: See here

Sunday, March 09, 2025

AI Studio Chat Bots on WhatsApp: Identification Clarity Needed on the List View

Meta AI is a research division of Meta Platforms, Inc. In the recent past Meta AI capabilities have been integrated directly into the WhatsApp messaging interface. WhatsApp now allows users to interact with AI characters created through the Meta AI Studio. According to Meta AI documentation, this platform empowers "anyone to create conversational AIs based on their interests, for fun, utility, or support".

While these AI characters attempt to bring more excitement for WhatsApp users, there's a potential area for improvement that requires attention.

Currently, in the message list view WhatsApp lacks clear visual indicators to differentiate between human and AI character interactions. Within a conversation thread an indicator 'AI by...', and an AI studio logo are visible, and prominent. However, the list view relies on profile pictures and profile names that often closely resemble those of real human accounts, making it difficult to distinguish between them. Hence, implementing visual cues like highlighters or icons on the list view might be crucial for clarity.

Image illustration

The following images illustrate the suggestion. Certain portions of the images are redacted for privacy reasons.

Within a Conversation Thread

WhatsApp screenshot showing a chat with an AI bot
Once you open a chat thread, there are indicators
to differentiate between a human contact and an AI bot.

Conversations List View

WhatsApp screenshot showing list view. The list shows both human contacts and AI bots. Some portions are redacted.
List view relies on profile
pictures and profile names. Please observe here, on the list view, visual indicators to differentiate between human and AI character interactions might be needed.
Did you like this article? Please post your feedback.

This page was last updated on: 9 March 2025
Number of revisions on this page: 1
Internet Archive Backup URL: See here

Thursday, March 06, 2025

Google Gemini: Ideas and Opinions — Chapter #01

Ideas and Opinions on Google Gemini

Gemini (formerly known as "Bard") is a generative artificial intelligence chatbot developed by Google. As of March 2025, Gemini offers multiple chat models such as Gemini Flash (2.0, Experimental, Thinking Experimental with Apps), Gemini Advanced, etc. Google Gemini is a wonderful service, with fewer restrictions than some other AI chatbots. The excellent capability in Indic languages is definitely beneficial for many users.

On this website "Silent Contemplation," we strive to publish content with meaningful advocacy. We also share ideas and opinions on important subjects and content. In this post, we are writing our Ideas and Opinions on Google Gemini.

Notes:
  1. The ideas and opinions are based on our usage of Gemini general chatbot on Android App interface, and web interface at gemini.google.com. We don't have access to Gemini Advanced.
  2. A few features such as "Modify response", "Export to Doc" are available on Gemini App, and not on the web interface.
  3. This post may not be all–inclusive. There might be follow-up posts in the future with additional ideas and opinions.

📌 Pin inside a discussion thread

While Gemini allows to pin a chat thread in the message thread view, it lacks the ability to pin individual messages within a conversation. This option, which seems to be missing now, allows to pin and quickly access some important parts of a discussion inside a thread, and possibly is an important feature of instant messaging.

Gemini does not have an option to 📌 pin a part inside a chat thread

Labels — Google's power feature

Labels or Labelling messages or content has been a wonderful feature used by Google. Labels (also folders, and tags) empower users to organize information effectively. Labeling feature has been widely used on Gmail, Google Keep, Google Contacts etc.

This feature appears to be missing on Google Gemini. On Gemini, where a user often generates a large volume of information, this "label" feature might be very useful to better organize the information. Ideally, a user should be allowed to label both entire chat threads and specific parts of a thread.

Search Option inside Gemini

For rapid information retrieval purpose a search option plays a very crucial role. A search option inside a user's Gemini account is not integrated still. A search option inside Gemini will allow a user to quickly locate content from the previous chats.

Gemini interface showing a search box.
The left panel has been edited to demonstrate the suggestion

Delete specific parts of a chat thread

Currently users can delete a chat thread. There seems to be no option to delete specific portions inside a chat thread. The only option seems to be deleting an entire thread. This option will allow a user to keep chat threads less cluttered and remove the specific parts they don't want to store.

Reuse a Prompt and Generate Another Response

There is an option on both the mobile application and on the web interface to edit a prompt. However there is no direct "reuse a prompt" option. A "reuse a prompt" option would significantly save a user's time and effort.

Similarly, to facilitate exploration of various answers from a single prompt, we suggest adding a "Generate more responses" button. This will allow to explore more options with the same prompt. Of course one can simply type "Generate/Give one more response". However, a quick button or option should be very useful.

Grouping message

We have two suggestions to allow users to group messages

  1. Seamless Chat Model Switching: Gemini offers multiple chat models like 2.0 flash, 2.0 Flash Thinking Experimental. On the web interface if a user wishes to switch the chat model during a conversation, it creates a new thread. On the application, there is no option to switch the chat model within a discussion thread. We suggest to enable users to switch chat models within an existing thread. This option would allow for better organization of related messages, preventing fragmentation across various threads.
  2. How do you want to start the Gemini interface? Currently, when Gemini opens the interface, it starts a new chat thread by default.  There may be too many threads as a result of this.  We suggest including a prompt with the choices to "Start a new discussion" and "Continue an existing discussion" (with a dropdown menu for choosing) in order to increase and improve user control.  Additionally, users could customize their experience by selecting a "default new chat option" setting from the "Settings" menu.  This would enable a user to specify whether they would prefer to be prompted or to always start a new topic.

Privacy Policy and Data Retention visibility

On the Gemini chat interface, one of the most common questions a user might have is how is Gemini going to protect and use the data. Although the 'Privacy Hub' can be accessed via the 'Help' menu, the 'Privacy Policy' and 'Data Retention' details ought to be simpler to find. We suggest improving accessibility of important information inside the Gemini chat interface in order to boost user confidence and address standard data privacy and retention issues. This may also be randomly shown as a tip at the bottom of the text input box.

Search Operators

Google services like Gmail, Google Search, Google Drive allow users to use search operators. Search operators enable users to narrow down their search and eliminate irrelevant results. While Google Gemini is designed to answer a user's text–based query without any code, occasionally the answers might have errors or issues. At times, the search operators should be helpful in finding presice information. Example (common Google search operators): a) " " (Quotation Marks): Search for an exact phrase. - (Minus Sign): Exclude specific words or phrases etc.

Theme and Background Image

Currently Gemini allows to toggle between a dark and a light theme. To enhance personalization, we suggest to introduce a theme selector and a background image picker, similar to the options offered on Gmail and Google search.

See also

Did you like this article? Please post your feedback.

This page was last updated on: 8 March 2025
Number of revisions on this page: 2
Internet Archive Backup URL: See here

Saturday, March 01, 2025

Instant Messaging Delivery Receipt and Possible Privacy Issue

Several instant messaging services, such as WhatsApp, provide message delivery reports to senders. While delivery reports offer a useful confirmation that a message has reached its intended recipient's device, they can also present privacy concerns. 

My investigation into this issue began after a contact accurately deduced on multiple occasions that I was keeping my phone switched off during the afternoons. This detection surprised me. They later explained that they observed WhatsApp messages sent to me in the afternoon remained undelivered, and were consistently delivered after 6 am.

According to WhatsApp's help documentation a "delivery report" signifies that—
The message was successfully delivered to the recipient's phone or any of their linked devices.

Given that internet connectivity is required for message delivery, a user's decision to remain disconnected for personal reasons or digital well-being should remain private. However, the current delivery report system inadvertently often reveals a user's online connectivity status, including the precise time they regained internet access (i.e. the time when the message was delivered).

While services like WhatsApp offers to disable read receipts in settings, there appears to be no corresponding option to disable delivery reports. I have consulted available resources and help articles, conducted various tests, and inquired with AI models such as Meta AI and Gemini. The consensus is that users currently lack control over delivery reports.

Test screenshots

WhatsApp screenshot
Test message sent to a contact.
The message was sent at 7:43 am. Most possibly they regained internet access around 9:30 am 

WhatsApp screeshot
Another test message.
The message was delivered in a few minutes after sending.

WhatsApp screenshot
Message sent to Meta AI bot on WhatsApp.
The bot is always online, so both delivery and reading were instant

Solutions

Just as we expect letters to be placed in the letterbox and couriers at the doorstep, respecting the privacy of personal space, a message delivery report revealing precise internet connectivity times might like an unwelcome overreach.

A potential solution would be to implement "sent reports" in place of "delivery reports." This approach, similar to that used by email services, would provide confirmation of message transmission and notification of bounce-backs, without disclosing the recipient's device arrival or internet connectivity status (and timing).

Alternatively, users could be provided with a toggle to disable "delivery reports" within settings, analogous to the existing "read receipts" functionality. .

A third potential solution would be to eliminate the "delivery to device report" feature entirely. 

Finally we hope that our observations and suggestions contribute to enhanced user privacy and a more positive instant messaging experience.

Did you like this article? Please post your feedback.

This page was last updated on: 1 March 2025
Number of revisions on this page: 1
Internet Archive Backup URL: See here

Thursday, February 27, 2025

SnippSkip or NotifSkip and Instant Messaging Multi–Layered Interface

In the world of "instant messaging", we propose the term "SnippSkip" (or "NotifSkip") to describe the action of a user choosing to skip reading a message after briefly reviewing its snippet. This behavior is primarily observed within message list views (SnippSkip) or notification panels (NotifSkip).

Potential motivations for SnippSkip might include:

  1. Time Constraints: Users may be occupied and unable or unwilling (or both) to fully engage with all messages.
  2. Read Receipt Avoidance: Users may seek to avoid triggering read receipts. Although there are settings to disable "Read receipts", the setting has its own limitations.While SnippSkip may serve as a temporary or personal solution, it warrants some investigation to address potential underlying issues.

Uncle Sam meme informing "SnippSkip"
Uncle Sam meme
informing "SnippSkip"

Multi–layered Messaging Interface

At present, the instant messaging interfaces predominantly offer a single-layered structure, presenting all chat contacts within a side panel. In the single–layered interface users start or continue conversations by selecting individual chat heads. While some services or platforms offer supplementary features, such as "Restrict" (e.g., Facebook Messenger) or "Grouping" (e.g., WhatsApp, Telegram), these functionalities remain limited.

There is a growing need to transition towards multi-layered interfaces and offer enhanced user control. The following suggestions and recommendations propose potential avenues for this evolution.

Priority Mode (Interface selection ability)

While some instant messaging services, such as Google Chat, offer availability icons and custom status messages, these primarily serve to convey basic availability. A better approach possibly could be to let users choose different priority levels for their messaging interfaces.

We propose to consider some of the following priority–based interfaces as examples:
  • General Interface (Default): This interface mirrors the current single-layered structure, and display all chat contacts and discussions.
  • Busy Interface: This mode filters the interface to display only pre–selected or preset contacts or chat heads. This interface effectively hide all other messages and contacts.
  • Groups–Only Interface: This interface restricts visibility to group discussions, and exclude individual chats.
  • Chats–Only Interface: This mode eliminates all group discussions, communities, status updates (e.g., WhatsApp), stories (e.g., Telegram, WhatsApp), notes (e.g., Facebook Messenger), displaying only individual chats.

WhatsApp interface stock photo shows a potential single–click interface changed dropdown
WhatsApp interface stock photo
shows a potential single–click
interface changed dropdown

In clearer words an interface selection feature would enable users to dynamically switch between different interface modes based on their current needs. For example, a WhatsApp user could enable a "Busy Interface" (or a customized interface) to filter out updates, communities, and other distractions, displaying only the essential content they wanted.

Ideally this interface selection could be implemented with a single-click dropdown menu located in a corner of the interface. For privacy reasons one's interface choice should be kept private.

Multiple Interfaces: Benefits

Introducing multiple interfaces offers several potential benefits:
  • Enhanced User Control: Users gain the ability to customize their view, displaying only the content relevant to their current needs. This might be quite helpful during periods of high workload.
  • Reduced Distractions: By filtering out unnecessary information, users can improve focus and minimize distractions. Hopefully, this might reduce the incidence of helpless SnippSkip behavior.
  • Scalability for Advanced Features: The multi-layered interface structure will provide a foundation for incorporating more granular interface-level controls, including parental supervision features.
Therefore, possibly the suggestions and recommendations of implementing and evolving into a multi–layered interface could be explored. In this website, we'll continue publishing various other ideas, suggestions, and concerns around digital life, and the life in general.

Did you like this article? Please post your feedback.

This page was last updated on: 27 February 2025
Number of revisions on this page: 1
Internet Archive Backup URL: See here

Wednesday, February 19, 2025

Let Him Be Caesar First — Generative Artificial Intelligence: Adaptability, Acceptance and User Experience

"I propose to consider the question, 'Can machines think?' This should begin with definitions of the meaning of the terms 'machine; and 'think'. The definitions might be framed so as to reflect so far as possible the normal use of the words, but this attitude is dangerous."

— These were the opening sentences of Alan Turing's 1950 seminal paper "Computing Machinery and Intelligence" in which the famous Turing Test was introduced. The Turing Test is a method that evaluates a machine's ability to think imitating (like) a human. 

In 2025, with the rapid advancement in the fields of Artificial Intelligence and Machine learning, we propose to consider "Can machines create/generate (like humans)"? On one hand there are arguments that Generative AIs are generating content based on machine learning of the huge amount of existing data. On the other hand there are arguments and results (outputs) that various AI tools are generating content such as prose, poem, images etc, definitely much faster than, and sometimes possibly better than a human. 

In June 2024 OpenAI's former CTO Mira Murati observed— "Some creative jobs maybe will go away, but maybe they shouldn't have been there in the first place." The last part of her observation might not be fully accurate (or explained) because— 

  • a) as long as any previous job or creation sets foundation or base of our current works, that is important. We may recall Isaac Newton's metaphor "Standing on the Shoulders of the Giants".
  • b) even if any work does not have direct or indirect functionality today, if it served any purpose anytime in the past, still they should have been there (as they did).

However, the question we are pondering on is "Can machines create (like humans)?"

A Small-Scale Turing Test

In the second half of 2024, i conducted a small–scale Turing test where i presented visual and other content to the participants without labeling and sometimes deliberately mislabeling the creation type/process. The triggering point of the test was when i, during normal chat conversations, sent photos of something, and got remarks "Is this AI generated?" As this confusion took place more than once and the questions were honest, i thought to do this small–scale test inspired by Turing's.

In the next few months, sometimes during random conversations, i presented content (mostly images, and text based) to people either by not mentioning how and who created it, or by intentionally mislabeling the creator (labeling human creation as AI creation and the vice versa).

i can not draw any major conclusion from the small sample size i had. However the test results definitely showed some interesting confusion in detection/appreciation. What is more important, (and the main topic of this writing), it is highly possible that human intelligence ("we") tend to ignore things and give less importance to a creation, the moment we get to know that it is an AI–creation.

Generative AI: Adaptability, Acceptance for Larger Market Share (User Connect)

There are various companies and institutions offering generative artificial intelligence services. While, a lot of resources are being invested to train the AI models, some attention is to be given towards studying the reasons and possible hindrances that might ("is") creating an "emotional distancing". 

It is not uncommon to see a person, when gifted a hand–drawn painting, shows deep gratitude and preserves it with care. The same person, if gifted a much better quality AI–generated painting or portrait, may not show similar interest.


One opinion might be: AI can never be humans, and create like humans. On the other hand there can be an inquisitive approach. There is a thought experiment question— "If a tree falls in a forest and no one is around to hear it, does it make a sound?" The answer is "yes", the falling tree still makes a sound even if there is no one around to hear. Similarly, does AI creation deserve same acceptance and esteem that a human gets if the AI creation is of the same/better quality? Possibly can not be answered immediately.

Even if we completely ignore this "Artificial Intelligence Rights" aspect (possibly the paragraph above sounded so), a company, most probably, is compromising and losing on its user base unless the above mentioned adaptability and acceptance issues are studied further. This is directly linked with user connect and over–all user experience.

Painting, Brutus speaking to the Crowd, William Shakespeare Act 3, Scene 2
"Let Him Be Caesar First"
William Shakespeare Act 3, Scene 2
Image source: Wikimedia Commons

Possible reasons

It is a subject of broad studies to investigate "what actually makes things human?" Possible reasons are—
  • We Appreciate the Process and Not Only the Output: We respect the process, and not the one time output. If someone is gifted a painting they appreciate the time and efforts given for it, not only the painting.
  • Human Interaction Uncertainty Principle: We humans, when interact with each other, there is always some uncertainty — we don't know what's coming from the other side. The moment we can find and presume patterns, possibly human intelligence tends to ignore it.
  • Perfection is Not Perfect Always: In human interaction, communication, and creation there are imperfections of different kinds (errors, inaccuracies, typos etc.). We are used to it. Completely error–free perfect things might also make things "not" human like. Perfection may not be perfect always (however this does not suggest to generate AI responses with minor errors/typos. That will be an easy but a pathetic solution).
This might be interesting and impactful to get expert views of neuropsychologists and psychologists (who have studies on human mind), social/human interaction specialists, AI psychologists and other experts. Possibly there can be surveys, interviews and experiments with larger and diversified audience and sample size. The learnings can be incorporated in the AI services in a systematic manner. This should result in over–all user experience improvement, and service improvement.

Did you like this article? Please post your feedback.

This page was last updated on: 20 February 2025
Number of revisions on this page: 2
Internet Archive Backup URL: See here