09 March 2025

AI Studio Chat Bots on WhatsApp: Identification Clarity Needed on the List View

Meta AI is a research division of Meta Platforms, Inc. In the recent past Meta AI capabilities have been integrated directly into the WhatsApp messaging interface. WhatsApp now allows users to interact with AI characters created through the Meta AI Studio. According to Meta AI documentation, this platform empowers "anyone to create conversational AIs based on their interests, for fun, utility, or support".

While these AI characters attempt to bring more excitement for WhatsApp users, there's a potential area for improvement that requires attention.

Currently, in the message list view WhatsApp lacks clear visual indicators to differentiate between human and AI character interactions. Within a conversation thread an indicator 'AI by...', and an AI studio logo are visible, and prominent. However, the list view relies on profile pictures and profile names that often closely resemble those of real human accounts, making it difficult to distinguish between them. Hence, implementing visual cues like highlighters or icons on the list view might be crucial for clarity.

Image illustration

The following images illustrate the suggestion. Certain portions of the images are redacted for privacy reasons.

Within a Conversation Thread

WhatsApp screenshot showing a chat with an AI bot
Once you open a chat thread, there are indicators
to differentiate between a human contact and an AI bot.

Conversations List View

WhatsApp screenshot showing list view. The list shows both human contacts and AI bots. Some portions are redacted.
List view relies on profile
pictures and profile names. Please observe here, on the list view, visual indicators to differentiate between human and AI character interactions might be needed.

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